For our shipping, we partner with trusted global express couriers such as DHL, FedEx, and UPS, all of which are known for their reliable and rapid delivery services. Once your order is shipped, it will be in transit via the most optimal and quickest route possible, with an estimated delivery time frame of just 6-12 days depending on your location. This ensures that your lightsaber arrives at your door in the shortest time possible, no matter where you are in the world.

To keep you in the loop, we provide tracking information so you can easily monitor the progress of your shipment from our warehouse to your doorstep.

With VenxSabers, you can rest assured that we not only provide high-quality, custom lightsabers but also deliver them to you as quickly and efficiently as possible. Whether you're a collector, enthusiast, or someone looking to step into the world of lightsabers, we are committed to making your experience as smooth and fast as possible from start to finish.

Once you place your order, we immediately start processing it in our system. This includes verifying payment, checking product availability, and preparing the necessary packing materials. Our streamlined order processing system ensures that no time is wasted, and your lightsaber is swiftly prepared for shipment. We aim to have your order dispatched within 1-3 business days, allowing us to maintain a high standard of efficiency while ensuring the integrity of the product you’ve purchased.

At VenXSabers, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a flexible returns and exchanges policy to ensure a hassle-free experience. Please take a moment to review our policy below:

Returns:

We accept returns within 14 days of receiving your order. To be eligible for a return, items must be in unused, undamaged condition, and in the original packaging. All return requests must be initiated within 14 days of delivery.

If you’ve received a defective or damaged item, please contact our customer support team within 7 days of receiving your order so we can assist with a return or replacement.

Exchanges:

If you’ve received an item that you would like to exchange for a different size, color, or model, please contact us within 14 days of receiving your order. We will help guide you through the exchange process to ensure you get exactly what you need.

Return Process:

1. Initiate a Return: Contact our customer support team with your order details and reason for return. We’ll provide instructions on how to return the item.
2. Package the Item: Carefully pack the item in its original packaging to ensure it arrives back safely.
3. Ship the Item Back: Once your return request is approved, you’ll receive a return shipping label. Please note that return shipping costs are the responsibility of the customer, except in cases of defective or damaged items.
4. Refund or Exchange: After we receive the returned item, we will process your refund or exchange within 5-7 business days. Refunds will be issued to the original payment method.

Shipping Fees:

Original shipping charges are non-refundable, and the customer is responsible for the cost of return shipping unless the item is defective or damaged.

Contact Us:

EMAIL ADDRESS: venxsabers@gmail.com

CONTACT PHONE: +447498568202

If you have any questions or need further assistance, our customer support team is here to help! Simply reach out via email or phone, and we'll ensure you have a smooth and satisfactory return or exchange experience.

Your satisfaction is our priority at VenXSabers, and we are committed to providing top-notch service with every order